Shipping Policy
We are doing Free Shipping in Canada,
Return Policy
This return policy is a statement that announced some or all of the requirement Cypress E-bike specify, approve, and manages the item of its buyer and customers. It fulfills a legal requirement to protect seller and client's benefit.
Retail merchants have their own policies with different requirements per jurisdiction regarding the use of return policies. Make sure you are following the legislation relevant to your activities and behaviour.
Last updated 10/10//2023
Return and Shipping Policy for Cypress eBike
Returns:
Our return policy lasts for 30 days. During holidays, we extend this return window to 31 days. If this period has passed since your purchase, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, the e-bike must be unused or have less than 10 kilometers on the odometer and be in the same condition that you received it, including the original packaging. E-bikes with trial rides of under 10 km will be subject to a 12% restocking fee, and new, unused bikes will not incur any restocking fee. E-bikes with trial rides exceeding 10 km but under 100 km will be subject to a 30% restocking fee and the round-trip shipping cost.
Shipping Costs for Returns:
Customers who enjoyed free shipping within Canada will be responsible for the return shipping cost. Customers may choose their logistics company for the return but will still need to pay the original shipping cost from our warehouse to their delivery address. In cases of incorrect shipment by our warehouse, no shipping costs will be charged to the customer.
Refunds:
Refunds will be processed within 21 working days of receiving the returned item and will be issued to the original method of payment.
Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company and your bank, as there may be some processing time before a refund is posted. If you have done all this and still have not received your refund, please contact us at info@cypressebike.com，
Office number：778-680-5680 Mon-Fri 11am-4pm
Sale Items:
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges:
We only replace items if they are defective or damaged. For exchanges, email us at info@cypressebike.com and send the item to UNIT 609-17665 66A Ave Surrey, British Columbia, CA V3S 2A7.
Please ensure any returned item is packed in its original box. We recommend using a trackable shipping service or purchasing shipping insurance for any returned item.
You can check out this support article to receive more information about how to return an item.