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Shipping Policy

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Return Policy

​This return policy is a statement that announced some or all of the requirement Cypress E-bike specify, approve, and manages the item of its buyer and customers. It fulfills a legal requirement to protect seller and client's benefit.
Retail merchants have their own policies with different requirements per jurisdiction regarding the use of return policies. Make sure you are following the legislation relevant to your activities and behaviour.

Last updated 10/10//2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.




All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.




To return an item, place the item securely in its original packaging and mail your return to the following address:



17665 66A Avenue, Unit 609

Surrey, BC.CANADA. V3S 7X1





After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 30 days from the receipt of your item to process your return.




For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.        





If you have any questions concerning our return policy, please contact us at:  778.877.5599 

You can check out this support article to receive more information about how to return an item.

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